Every VPS that includes a control panel addon also comes complete with our fully managed vps service. Below is a detailed list of what is covered.

Service / Feature	Covered
Root User Access
Free Reboots
24/7/365 Remote Hands *(note #1)
Add Additional IPs to the Server
O/S Install *(note #2)
Server Updates as Requested *(note #3)
Control Panel Updates as Requested
Compromised Server Recovery
Hardware Failure Replacement
Online Management Portal
Server Monitoring
Disk Integrity Monitoring
Security Assessment *(note #4)
Initial Security Hardening *(note #4)
/tmp directory hardening *(note #4)
APF Firewall Installation *(note #4)
Rootkit Hunter Installation *(note #4)
Catch PHP nobody Spammers *(note #4)
Resource Monitoring (Drive Space, CPU usage, Memory )

Note Details*

• * Note #1: System Adminstration - Your vps includes 2 (two) full hours of free system administration service each month. This may be applied to any changes, updates, or any system adminstrator task you want done. Service record in 15 min intervals and regular support rates of $75/hr apply after you have used your free time.
• * Note #2: O/S installs - We will install the initial OS, Control panel, and related server wide services. OS re-installs will cost a one time fee of $15. It takes time and work to reinstall our custom setups.
• * Note #3: Server Updates - We will only update software and applications that affect the entire vps and OS. For example, if you would like a new module added to Apache for your vps. What we will not cover are script installs that are just for one site such as installing a blog or forum.
• * Note #4: Security - We provide you an initially hardened and secure environment by installing various tools by request. Some things may not be compatible with your OS choice and custom setup. Please ask support about your particular wishes.